What should I look for when choosing a repair shop?

  1. Ask for recommendations from friends, family, and other people you trust. Look for an auto repair shop before you need one to avoid being rushed into a last-minute decision.
  2. Shop around by telephone for the best deal, and compare warranty policies on repairs.
  3. Ask to see current licenses if state or local law requires repair shops to be licensed or registered. Also, your state Attorney General's office or local consumer protection agency may know whether there's a record of complaints about a particular repair shop.
  4. Make sure the shop will honor your vehicle's warranty.