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Troubleshooting your DSL/Cable Connection   Add to wiki
HOW TO Wiki List

Tags: adsl, sdsl, idsl, dsl, internet, connection, isp

Having trouble with your internet connection? Try these steps

1. Make sure you have at least a power light on the DSL box from your internet provider
2. Remove the power cable from the DSL box provided from your internet provider or from the electric socket. Wait 30 seconds and reconnet the power. Try it again
3. Check to make sure you don't have a filter on the telephone cord plugged into the jack that is connected to your DSL box provided from your internet company
4. Ensure that all cables are firmly in place
5. If you have a lineshare DSL connection ( where you have phone and internet on the same jack ) make sure you have a dial tone
6. If your connection runs on a PPPoE scheme make sure you are connecting successfully with that. It can be the case that you have a solid WAN DSL light but you will still not be able to connect
7. Try disabling all your firewall/antivirus/spyware protection on your computer
8. Reboot your computer and try it again
9. If you know where it is, take the DSL box with the power adapter and the telephone cord with a laptop and plug the cord into the NID ( also called DMARC, NIU, MPOE ). There should be a jack there where you can test the line. It may be that the wiring in the building is bad. Try it there
10. Call your internet providers technical support for assistance

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