Ten Commandments of CRM

Alessandra Ceresa shares her Ten Commandments for CRM on CustomerThink.com.   To read her full article with details around each commandment, simply click here.

  1. Choose the CRM that’s right for your team and your business.
  2. Always be smart and organized with your data.
  3. Find a CRM Champion to guide the team.
  4. Do not jump right in with both feet, put one foot forward.
  5. Share and collaborate with your comrades.
  6. Always use CRM with marketing automation.
  7. Do incorporate a social CRM into your overall CRM strategy.
  8. Ensure your team is actually using the CRM.
  9. Incorporate the data you gain into your overall strategies.
  10. Love thy CRM.
Tags: , , ,